MABLE Professional Services
Clear procedures. Automated workflows. Clean data.
Former housing authority executives who write your procedures, automate the repetitive steps and check your data against the original documents. More than 10 housing authorities in the last 2 years.
What we do
Three ways we help your agency.
SOPs & Workflow Assessments
From work done differently by each person to written procedures and workflow diagrams everyone follows.
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Automation & AI
From staff retyping, chasing and checking by hand to those steps handled automatically, while your staff keep every decision.
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Data Auditing
From reports nobody fully trusts to data checked against the original documents and numbers you can trust.
Learn more
How we work
Four steps on every project.
01
Hear the goal
We meet your leadership and the staff doing the work, and agree what success looks like.
02
Plan of attack
We assess the current workflow and write a plan with priorities, owners and dates.
03
Build and hand off
We write the SOPs, diagrams or automations with your team, train your staff, and hand everything over to keep for training new hires.
04
Technical assistance
We stay available for questions, tune-ups and the next phase, or as your technical advisors for a set monthly fee.
Already have a plan? Hire us as your technical advisors.
Where we’ve worked
10+ housing authorities in 2 years.
We work with agencies across the country, most notably in these areas.
Greater Tucson
Greater Washington DC
Greater Philadelphia
Greater Kansas City
and more
Recent projects
Recent work.
SOPs & Workflow Assessments
Standardizing Recertifications, Reexaminations & Interims
Housing authority (area to be confirmed)
Housing Choice Vouchers & Public Housing
One standard process for recertifications, reexaminations and interims
Read the article
Data Auditing
Cross-system audit of Yardi and PIC
Large housing authority, Greater Washington DC area
Housing Choice Vouchers & Public Housing
Hundreds of PIC and Yardi errors caught and reconciled
Read the article
Automation & AI
A shared file management system for a multi-organization project
Large housing agency, Greater Washington DC area
Cross-Departmental Workflows
One file management system shared across every organization on the project
Read the article
See all projects
Who we are
You work directly with the founders.
Malcolm Westbrook and Doug Kiester most recently served as C-suite leadership at a mid-sized housing authority in the Greater Philadelphia area. You work with them, not a bench of junior consultants.
Meet the team
MABLE software
Looking for software instead?
MABLE also offers invoice, receipt, work order and file management software. It is a separate subscription. You don’t need it to hire our services, and we recommend tools on fit, including the ones you already own.
See MABLE software
Tell us your goal. We’ll come back with a plan.
Book a short consultation with Malcolm and Doug. We’ll listen first, then send a plan of attack.
Book a Free Consultation
