MABLE Professional Services
Automation & AI
From staff retyping, chasing and checking by hand to those steps handled automatically. Automation takes the retyping, not the job. Your staff keep every decision.
The problem we fix
Sound familiar?
The same data typed twice
Staff re-enter information from one system or form into another, and every retyped entry is another chance for a mistake.
Approvals stall
Work waits while people chase signatures, emails and status updates.
Checks done line by line
Routine checks eat hours that could go to residents and owners.
What we deliver
What you get at hand off.
Deliverables depend on the work, but most engagements include these.
Role-specific SOPs
Written procedures for each role, in plain language, yours to keep, edit and use to train new staff.
Workflow diagrams
A picture of who does what, in what order, across the department.
Job aids where applicable
One-page checklists and quick guides for the steps people do every day.
The automations themselves
Built in the systems you already use, so your team isn’t learning a new platform. Your agency owns every automation, and you can ask us to maintain them on a monthly retainer.
Before and after time measures
So you can see the time each automation saves.
How it works
Four steps, start to finish.
01
Hear the goal
We meet your leadership and the staff doing the work, and agree what success looks like.
02
Plan of attack
We assess the current workflow and write a plan with priorities, owners and dates.
03
Build and hand off
We build the automations with your team, document them in SOPs and job aids, and train your staff to run and change them.
04
Technical assistance
We stay available for questions, tune-ups and the next phase. You can also keep us on a set monthly fee to maintain your automations and advise your team.
Outcomes
What changes for your team.
Before: Retyping between systems
After: Information entered once and passed along
Before: Chasing approvals by email
After: Requests routed automatically with reminders
Before: Every check done by hand
After: Routine checks run automatically; staff only look at the items that need a second look
Departments we cover
Any department, or the hand-offs between them.
Finance
Facilities
Construction
Development
Procurement
Property Management
Public Housing
Housing Choice Vouchers
Cross-Departmental Workflows
Our projects
Automation & AI projects.
Automation & AI
A shared file management system for a multi-organization project
Large housing agency, Greater Washington DC area
Cross-Departmental Workflows
One file management system shared across every organization on the project
Read the article
Data Auditing
Modernizing CCTV cameras for site security
Mid-sized housing authority, Greater Philadelphia area
Facilities
CCTV cameras modernized for site security
Read the article
See all projects
Questions
Good to know.
How long does it take?
It depends on the department and how many workflows are involved. Your plan of attack sets the timeline and the hours we need from your staff, in writing, before work starts.
Who on our staff is involved?
A sponsor from leadership and the people who do the work every day. We write the steps with your staff, not about them. Meetings are short and scheduled around your operations.
What do you need from us?
Your current procedures and forms, access to the systems involved, and time with the staff who do the work.
How is it priced?
Two ways: a Fixed-Scope Assessment, a one-time project with a set list of deliverables, or Monthly Technical Assistance for a set monthly fee. We quote after the first call, invoice your agency, and work with your purchasing process, including purchase orders, quotes and RFPs. You can also pay by credit or debit card.
Do we need MABLE software?
No. Professional Services is separate from the MABLE software. You can hire us without using it, and we recommend tools on fit, including the ones you already own.
Will our agency be named?
No. Client work stays anonymous, and our write-ups name only the area and type of agency. We treat your records as confidential, access only what the work needs, and don’t keep copies of tenant or applicant data afterward.
Tell us your goal. We’ll come back with a plan.
Book a short consultation with Malcolm and Doug. We’ll listen first, then send a plan of attack.
Book a Free Consultation
