LEGAL
Refund Policy
MABLE Technologies LLC. (dba Mable Software) bills after the work is done. Each month, we invoice your agency for the items MABLE handled the month before, up to the usage cap agreed with your agency. This policy explains how charges work and that all charges are final. Payments are processed securely through Stripe, our third-party payment processor.
1. Scope of This Policy
This policy applies to all charges for the Mable Software platform, including monthly usage charges for service packages and standalone tools, and any implementation, onboarding, or professional services fees. Where a signed agreement, purchase order, or statement of work contains terms that differ from this policy, the terms of that agreement control.
2. How Billing Works
Post-Pay Billing: At the start of each month, we invoice for the items MABLE handled the previous month, at your agreed rates.
Usage Cap: Your agency agrees a monthly or annual usage cap with us. We notify you as you approach it, and when you reach it, new items pause until you agree to raise it. You are never billed above your agreed cap.
Usage Visibility: Your usage and charges to date are visible in your account at any time.
3. Payment Processing
Stripe as Processor: All card and ACH payments are processed by Stripe, Inc. Mable Technologies does not store full payment card numbers or bank account credentials on our systems. Payment details are transmitted directly to Stripe and handled in accordance with their security standards and PCI DSS requirements.
Authorized Charges: By providing a payment method, you authorize Mable Technologies to charge that method for the usage and fees invoiced to your account. You can pay by ACH bank transfer, credit card or debit card.
Currency and Taxes: All prices are in U.S. dollars unless otherwise stated. Prices are exclusive of applicable sales, use, or similar taxes, which will be added where required by law.
4. All Charges Are Final
All charges are final and non-refundable once invoiced. That covers monthly usage charges, third-party costs incurred on your behalf, and implementation, onboarding, data migration, configuration and professional services fees.
5. Billing Errors and Service Issues
Billing Errors: If you are charged in error, including a duplicate charge, a charge above your agreed usage cap, or a charge you did not authorize, we will correct it once we verify it.
Service Issues: If we get something wrong, we fix it free, and the fix doesn't count toward your usage.
6. Account Closure
Closing Your Account: You may close your account at any time by contacting us. Usage through the closure date is billed on your final invoice.
Data After Closure: Following account closure, your data is handled in accordance with our Privacy Policy, including our retention and deletion practices. You may request an export of your data before your access ends.
7. Billing Questions
Questions about a charge? Email support@mablesoftware.com or call 571-240-6090 with your account name, the invoice date and amount, and a brief description of your question. We respond within 10 business days and may ask for additional information needed to verify the charge or the account.
8. Chargebacks and Disputes
We ask that you contact us before initiating a chargeback with your bank or card issuer. Most billing questions are resolved quickly and directly, and our usage records make it straightforward to confirm what was invoiced and what was used. If a chargeback is filed, we will work with Stripe to provide transaction and usage records in response to the dispute. Accounts with an unresolved chargeback may be suspended until the matter is settled.
9. Updates to This Policy
We may update this policy periodically to reflect changes in our pricing, billing model, payment processing, or legal requirements. Significant changes will be communicated via email or prominently on our website. The policy in effect when a charge is invoiced governs that charge.
10. Contact Us
For any questions about invoices, usage or billing, please contact us at:
Email: support@mablesoftware.com
Phone: 571-240-6090
