Privacy Policy

At MABLE Technologies Inc (dba Mable Software), we prioritize the security, privacy, and integrity of our customers' data. Our commitment is to ensure your information remains protected while upholding our responsibility to comply with industry standards and legal requirements. This policy outlines how we handle your data, our security practices, and your rights as a customer.

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1. Data Protection and Privacy

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  • Confidentiality: All customer data is treated as strictly confidential. We do not share, sell, or disclose your information to unauthorized parties.
  • Data Encryption: We utilize industry-standard encryption protocols (AES-256) to secure your data, both in transit and at rest, ensuring that your information is protected at every stage.
  • Access Control: Access to your data is restricted to authorized personnel only, using multi-factor authentication and role-based access controls.

2. Data Collection and Usage

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  • Data Collection: We collect only the information necessary to provide our services efficiently. This includes documents required for automating housing workflows, such as:
    • Driver’s Licenses
    • Social Security Cards 
    • Birth Certificates 
    • Paystubs
    • Bank Statements
    • Request for Tenancy Approval (RFTAs)
    • Leasing Contracts 
    • Other relevant documents required for housing assistance programs
  • Data Usage: Your data is used solely to deliver Mable Technologies’ services, optimize workflows, and provide valuable insights to improve the efficiency of housing programs.
  • Data Minimization: We adhere to the principle of data minimization, collecting only what is necessary for the specific purpose of providing our services.

3. Data Retention and Deletion

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  • Retention Policy: We retain data only as long as it is necessary to fulfill our contractual obligations or comply with legal requirements. Once the data is no longer needed, it will be securely deleted or anonymized.
  • Data Deletion Requests: Customers can delete their own data or request data deletion at any time. We will ensure that all requested data is permanently removed from our systems within 30 days.

4. Data Transfer and Third-Party Sharing

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  • Data Transfer: We ensure that any cross-border data transfers comply with applicable data protection laws and use secure transfer mechanisms such as Standard Contractual Clauses.
  • Third-Party Service Providers: We may share your data with trusted third-party vendors who assist us in delivering our services, under strict confidentiality agreements. These vendors are required to adhere to our data privacy and security standards.

5. Cookies and Tracking Technologies

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  • Usage: We use cookies and similar tracking technologies to enhance your experience on our website. These cookies help us understand user behavior, improve our services, and provide relevant content.
  • Opt-Out: You have the option to disable cookies through your browser settings.

6. Security Measures

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  • Infrastructure Security: Our systems are hosted in secure, SOC 2-compliant data centers with regular vulnerability assessments and penetration testing.
  • Monitoring and Incident Response: We maintain 24/7 monitoring of our systems and have an incident response team in place to detect and respond to any security breaches promptly.

7. Customer Responsibility

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  • Secure Access: We recommend that customers maintain strong passwords, implement multi-factor authentication, and monitor user activity to prevent unauthorized access to their accounts.
  • Data Accuracy: Customers are responsible for ensuring that the data they provide is accurate, complete, and up to date.

8. User Rights

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  • Access and Correction: You have the right to access your data, request corrections, or update your information. You can do this directly through your account or by contacting us.
  • Data Deletion: You have the right to request the deletion of your data at any time, and we will comply within 30 days in accordance with applicable laws.
  • Right to Opt-Out: Under CCPA, customers have the right to opt-out of data sharing or selling. Please contact us if you wish to exercise this right.
  • Children's Privacy: Our services may involve the collection of information about children under the age of 13, as part of affordable housing workflows and applications. In compliance with COPPA, we take the following steps:some text
    • Information Collected: We may collect the following information from children under 13 only when necessary for program eligibility: full name, birth date, social security number, and proof of household residency.
    • Usage of Information: This information is used solely for affordable housing eligibility and assistance program purposes and is not shared with third parties except as required by law or to fulfill our services.
    • Parental Rights: Parents or guardians have the right to review their child's information, request its deletion, or refuse any further collection. They can exercise these rights by contacting us at support@mablesoftware.com or (757) 748-1868.
    • Data Security: We implement strict security measures to protect children’s data, including encryption and access controls, to ensure confidentiality and prevent unauthorized access.

9. Breach Notification

  • In the unlikely event of a data breach, Mable Technologies will notify affected customers as required by applicable state laws, providing details on the nature of the breach, the data involved, and the actions we have taken to mitigate any potential harm.

10. Liability and Compliance

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  • Compliance: Mable Technologies complies with CCPA, CDPA, HIPAA (where applicable), and other relevant federal and state data privacy regulations. We continuously monitor updates to these regulations to maintain compliance.
  • Limitation of Liability: While we implement robust security measures, Mable Technologies is not liable for breaches resulting from unauthorized access due to customers’ negligence or third-party actions beyond our control.

11. Updates to the Policy

  • We are committed to ensuring our policy is accessible to all users, including those with disabilities, in compliance with the Americans with Disabilities Act (ADA). If you have any accessibility issues, please contact us for assistance.

12. Updates to the Policy

  • We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or prominently on our website. We encourage you to review this policy regularly to stay informed.

13. Contact Us

  • For any questions, concerns, or requests related to your data privacy and security, please contact us at:
    Email: support@mablesoftware.com
    Phone: (757) 748-1868

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