Privacy Policy
At MABLE Technologies Inc. (dba Mable Software), we prioritize the security, privacy, and integrity of our customers' data. Our commitment is to ensure your information remains protected while upholding our responsibility to comply with industry standards and legal requirements. This policy outlines how we handle your data, our security practices, and your rights as a client, partner and or customer.
1. Data Protection and Privacy
Confidentiality: We prioritize the confidentiality of your data. All information shared with us is treated with the utmost care and is never shared, sold, or disclosed to any unauthorized parties under any circumstances.
Data Encryption: Your data's security is our top priority. We employ robust, industry-standard encryption protocols, including AES-256, to safeguard your information during transmission and storage. This ensures your data is fully protected at every stage.
Access Control: To prevent unauthorized access, we implement rigorous access control measures. Only authorized personnel can access your data, utilizing multi-factor authentication and role-based permissions. These protocols ensure that access is strictly limited to those who need it for legitimate purposes.
2. Data Collection and Usage
Data Usage: Your data is exclusively used to deliver Mable Technologies’ services, streamline workflows, and generate actionable insights that enhance the efficiency of our client’s operations. We are committed to ensuring that your data is utilized responsibly and solely for the purposes outlined.
Data Minimization: We adhere to the principle of data minimization by collecting only the information necessary to fulfill the specific purposes of our services. This approach ensures that your data is handled with care, respecting your privacy while maximizing service efficiency.
Data Collection: We collect only the information necessary to provide our services efficiently and effectively. This includes documents and data required to automate and streamline housing workflows. The types of information we handle include:
- Financial Information: Details related to program funding, expenditures, and financial planning to ensure compliance and optimal resource allocation.
- Budgetary Information: Data used to track and manage program budgets, enabling accurate forecasting and fiscal responsibility.
- Property Information: Information about housing properties, including addresses, specifications, and maintenance records, to support effective property management.
- Unit Information: Data about individual housing units, such as availability, occupancy status, and rental rates, to streamline leasing workflows.
- Accounting Information: Records related to payment processing, invoicing, and financial reconciliation to maintain transparency and accountability.
- Personal Identification Documents: Driver’s licenses, social security cards, and birth certificates.
- Financial and Income Information: Paystubs, bank statements, and other documentation to verify income eligibility.
- Housing-Specific Documents: Requests for Tenancy Approval (RFTAs), leasing contracts, and related tenancy documentation.
- Program-Related Information: Tenant, applicant, landlord, contractor, and contract details needed for housing assistance programs.
3. Data Retention and Deletion
Retention Policy: We retain data only for as long as necessary to fulfill contractual obligations or comply with legal and regulatory requirements. Once the data is no longer needed, it will be securely deleted or anonymized in accordance with industry best practices.
Data Deletion Requests: Customers have the right to delete their data at any time. You may delete your information directly or submit a data deletion request. Upon receiving such a request, we will ensure all specified data is permanently removed from our systems within 7 calendar days.
4. Data Transfer and Third-Party Sharing
Data Transfer: All cross-border data transfers are conducted in compliance with applicable data protection laws. We utilize secure mechanisms, such as Standard Contractual Clauses, to ensure your data remains protected during international transfers.
Third-Party Service Providers: We may engage trusted third-party vendors to assist in delivering our services. These vendors operate under strict confidentiality agreements and are required to adhere to the same rigorous data privacy and security standards we uphold.
5. Cookies and Tracking Technologies
Usage: We use cookies and similar tracking technologies to enhance your experience on our website. These cookies help us understand user behavior, improve our services, and provide relevant content.
Opt-Out: You have the option to disable cookies through your browser settings.
6. Security Measures
Infrastructure Security: Our systems are hosted in secure, SOC 2-compliant data centers, ensuring robust protection against physical and digital threats. We conduct regular vulnerability assessments and penetration testing to proactively identify and mitigate potential risks.
Monitoring and Incident Response: We maintain 24/7 monitoring of our systems to ensure continuous oversight and protection. Our dedicated incident response team is prepared to detect, analyze, and respond to security breaches promptly and effectively, minimizing any potential impact.
Audit Logs and Tracking: We maintain detailed audit logs to track all system activities, ensuring full transparency and accountability. These logs allow us to monitor access and changes to data, identify anomalies, and support compliance with security and privacy regulations.
7. Customer Responsibility
Secure Access: To help safeguard your account, we recommend using strong, unique passwords, enabling multi-factor authentication, and regularly monitoring user activity to detect and prevent unauthorized access.
Data Accuracy: Ensuring the accuracy, completeness, and currency of the data provided to us is essential. Customers are responsible for reviewing and updating their information as needed to maintain its reliability.
8. User Rights
Access and Correction: We provide all users, including contractors, vendors, tenants, applicants, property managers, and others, with the right to access, review, and update their data. You can make corrections or update your information directly through your account or by contacting us at support@mablesoftware.com or (757) 748-1868.
Data Deletion: Users have the right to request the deletion of their data at any time. We will process such requests and permanently delete the data within 30 days, in compliance with applicable laws and regulations.
Right to Opt-Out: In accordance with the California Consumer Privacy Act (CCPA), users have the right to opt-out of data sharing or selling. To exercise this right, please contact us using the details provided above.
Children’s Privacy: Our services may require the collection of information about children under the age of 13 as part of affordable housing workflows and applications.
Information Collected: We collect only the information necessary for program eligibility, such as full name, date of birth, social security number, and proof of household residency.
Usage of Information: This data is used exclusively to determine eligibility for affordable housing programs and is not shared with third parties, except as required by law or to fulfill program services.
Parental Rights: Parents or guardians can review their child's information, request its deletion, or refuse further collection by contacting us.
Data Security: We enforce strict security measures to protect children’s information, including advanced encryption protocols and robust access controls, ensuring confidentiality and preventing unauthorized access.
9. Breach Notification
In the unlikely event of a data breach, Mable Technologies will notify affected customers as required by applicable state laws, providing details on the nature of the breach, the data involved, and the actions we have taken to mitigate any potential harm.
10. Liability and Compliance
Compliance: Mable Technologies complies with CCPA, CDPA, HIPAA (where applicable), and other relevant federal and state data privacy regulations. We continuously monitor updates to these regulations to maintain compliance.
Limitation of Liability: While we implement robust security measures, Mable Technologies is not liable for breaches resulting from unauthorized access due to customers’ negligence or third-party actions beyond our control.
11. Accessibility to the Policy
We are committed to ensuring our policy is accessible to all users, including those with disabilities, in compliance with the Americans with Disabilities Act (ADA). If you have any accessibility issues, please contact us for assistance.
12. Updates to the Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or prominently on our website. We encourage you to review this policy regularly to stay informed.
13. Contact Us
For any questions, concerns, or requests related to your data privacy and security, please contact us at:
Email: support@mablesoftware.com
Phone: (757) 748-1868