Our approach
How we work with your agency.
Every project follows the same four steps, so you always know what happens next, what we need from you and what you get at the end.
The four steps
What happens at each step.
01
Hear the goal
What happens: we meet your leadership and the staff doing the work, and agree what success looks like. What you provide: a sponsor and an hour with the people closest to the work. Timeline: scheduled around your calendar.
02
Plan of attack
What happens: we assess the current workflow and write a plan with priorities, owners and dates. What you provide: current procedures, forms and system access. Timeline: set in writing in your plan of attack, with the hours we need from your staff.
03
Build and hand off
What happens: we write the SOPs, diagrams or automations with your team and train your staff, and hand everything over to keep. What you provide: time for review and training. Timeline: set in writing in your plan of attack, with the hours we need from your staff.
04
Technical assistance
What happens: we stay available for questions, tune-ups and the next phase. What you provide: a point of contact. Typical timeline: ongoing, as long as you need it.
Two ways to work with us
Pick the engagement that fits.
Pricing is set per engagement. We quote after the first call, invoice your agency and work with your purchasing process, including purchase orders, quotes and RFPs. Credit and debit cards are accepted too.
Fixed-Scope Assessment
A one-time project with a set list of deliverables, a timeline and a hand off. Best when you know the department or workflow you want fixed.
Book a Free Consultation
Technical advisors for hire
Monthly Technical Assistance
A set monthly fee for ongoing help: support after hand off, or a standing advisor for agencies that already have a plan and want experienced help carrying it out.
Book a Free Consultation
Tell us your goal. We’ll come back with a plan.
Book a short consultation with Malcolm and Doug. We’ll listen first, then send a plan of attack.
Book a Free Consultation
