Product
Work Order Management
Every resident request turned into a work order, dispatched and checked for you, so your team only reviews what's important.
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How maintenance runs today
Too many calls, too little proof.
Multiple hands
One repair request passes from the resident or staff member who reported it, to maintenance staff, then to a technician, often by phone or voicemail, before any work starts.
Multiple data points
The same unit, issue and resident details are rewritten from voicemail to sticky notes, spreadsheets and the work order system.
Lost requests
Voicemails and sticky notes disappear before anyone writes up a work order.
Untracked jobs
Nobody knows which technician is on which job, what supplies they're waiting on, or when it will be done.
No proof
A closed ticket doesn't show the repair was actually done.
Who it's for
Made for maintenance teams. Built for accountability.
Who uses it
Public Housing Authorities
Close repairs faster across every development and show inspectors the proof.
Housing & Community Development Agencies
Track maintenance across programs and properties in one place.
Property Managers
Keep technicians moving and residents updated without a phone tree.
How it works
From a resident's call to a finished repair, every step tracked.
Every work order step is time-stamped and recorded. Along the way, Mable's agents run in the background to do the work your current staff can't get to.
01
Created
What's tracked
A resident's call or voicemail becomes a work order, time-stamped the moment it arrives, with nothing written down by hand.
Where Mable's agents step in
Work Order Creation from Resident Calls
Turns maintenance requests from resident calls and voicemails into work orders.
02
Dispatched
What's tracked
Each job goes to a technician by text, and their supply requests are tracked with it.
Where Mable's agents step in
Work Order Dispatch
Sends each work order to the right technician and tracks supply requests.
03
Completed
What's tracked
Technicians update the status and take before and after photos of the repair, right from their phones.
Where Mable's agents step in
Work Order Photo Comparison
Analyzes photos to confirm the work was done.
04
Audited
What's tracked
Each completed work order is reviewed before a manager signs off.
Where Mable's agents step in
Work Order Auditor
Reviews completed work orders so managers can sign off with confidence.
Throughout
Work Order Reporting
Sends status updates and reports on open and finished work daily, weekly and monthly, with escalations through in-app comments, so nobody has to chase a job's status.
What this means for you
No lost requests. Every resident call becomes a work order.
Every job reaches the right technician, with the supplies they asked for.
Photo proof that every repair was done.
An audit-ready record of every work order, by development and unit.
What setup needs from you
Four things, and we do the rest.
Your users
With their roles: technicians, and the managers and supervisors who sign off.
Your units
Grouped by development or property, from a CSV or Excel file. Yardi and Tenmast export formats work.
Phone numbers for texting
So jobs can be sent to technicians.
On Complete, your VOIP phone system
With voicemail transcription, so resident calls become work orders.
"[Customer quote]"
[Name], [Title], [Customer Name]
Result
[Result, for example "Repairs closed X days sooner"]
Pricing
From $2.00 per work order.
Billed monthly, with no annual contract.
See pricing
FAQ
Questions maintenance teams ask.
How do resident calls become work orders?
On Complete, Work Order Creation from Resident Calls turns calls and voicemails into work orders
How do technicians get their jobs?
Work Order Dispatch sends each work order to the right technician by text and tracks their supply requests.
Can technicians use it on their phones?
Yes. Technicians update status, take before and after photos and request supplies from their phones in the field.
How do we know the work was done?
On Plus and Complete, Work Order Photo Comparison analyzes the technician's photos. On every bundle, Work Order Auditor reviews each completed work order before a manager signs off.
What reports do we get?
On Core, Plus and Complete, status updates and reports on open and finished work, sent daily, weekly and monthly, with escalations through in-app comments.
Who owns our data?
You do. You keep access even if your subscription lapses, and you can export your work orders and reports at any time.
