Housing providers are constantly searching for ways to manage the complexity of their programs. Yet, many solutions fail to address the root cause of operational bottlenecks. A key challenge is that no matter how digital a program becomes, there will always be documents—pay stubs, bank statements, photo IDs—that need human review. The speed of this process depends on how quickly a staff member can analyze these documents, but humans can only process one document at a time, constrained by our natural limits.

Despite significant investments in technology, infrastructure, and regulation changes, housing authorities are still held back by this very human aspect of the business. This isn't a failure on anyone's part; humans are remarkable, but we don’t have superpowers (usually).

Other industries, such as legal technology, have embraced tools that make humans more efficient. I’ve seen technology sift through thousands of pdfs to isolate key facts in seconds. Research shows that a team of 10 paralegals using advanced tools can outperform a team of 100 relying solely on manual work. In real estate and finance, I’ve worked at public traded companies that still deal with review bottlenecks and increasing administrative costs so this isn’t a problem that’s unique to housing providers, but they experience the severity of the problem more because they’re already understaffed and underfunded. 

So why hasn't this efficiency reached affordable housing? The answer is simple: the root cause of the operational delays hasn’t been addressed.

At Mable Software, we take a different approach to tackling critical issues like declining landlord participation and voucher utilization. Landlords need speed, and voucher holders deserve swift service. Our tool automates document analysis and data entry, reducing the time housing specialists spend on administrative tasks by 90%. 

Let us empower your team with the tools they need to deliver faster, more efficient service.